Well, it's friday, and I know I didn't do an entry yesterday. Sorry, I get tired just like everyone else. I've actually been working about 46+ hours a week. I get in at 7:30 and don't leave until 6pm. I actually have found that some of the customers are staying that late.
Gossip update!!! I've heard that the "deal" is done. The date of transmogrification will be April 30! Can't tell you where I heard it and I won't mention any names, but I believe it's true.
It will be interesting to see what happens, just from the point of traveling back and forth. I mean if "Ed" wants his American Express back, he will most likely just cancel the thing. So that means that "DeJuan" will have to give me one becuase there is no way I'm paying this out of my pocket. Which means I'd be back at the "X" real soon.
What's been going on here? I've been watching Ms Pat put handle bars on some of the server guy's asses. She gets on one them and is like a rabid pitbull on crack! They piss and moan because they just don't understand why they have to have a "standard" for the servers. Don't even get her started on the naming convention for the tapes, I heard her talking about that trying to make her case, and it's cool, because she has the power of a manager when she starts making her "suggestions" and what not.
Only about another 45 minutes and I'll be climbing into the car for a ride back to the airport to go home to Rochester. Am I happy? Oh yeah, I miss my family (wife, kid, and cats). Gonna have to upgrade the ticket to get the business class and the two free drinks!
Later Gators!
Friday, April 05, 2002
Wednesday, April 03, 2002
Well today, we did what were supposed to do CLOSE FUCKING TICKETS! I know, no need for profanity, but finally after almost a week and half they got me and the guys IDs for the ticket system. So today, I closed 7 tickets. (Now doing the R-E-S-P-E-C-T dance).
How ya like me NOW? No longer just the funny little fat man eh? What's that? I can't hear you over the TICKETS I'M SLAMMING SHUT!
I know... that's not nice, but sometimes these guys get a little whiney, just like us, but when we whine we are usually working too. I'm not sure what is going on with the leadership / mentor roles, but it really gets wierd. Especially when someone starts talking about "aged cases" and how they have some tickets over 4 weeks old because the customer is too busy for them to do whatever work they need done.
WHAT? You heard right, 2 calls, and hold for us. Here they keep it open until the customer says "I'm done." Unbelievable, me and Mr. Dick had a good little conversation and then the whining started. I told them straight up that they have to go to their manager. Open door some of the CDEs and tell them what a crock that is and how the customer "abuses" it, thus causing them to have bad metrics. That was greeted by mumbles and confused looks.
Their "team/tech lead" is a good guy, but I don't think that the rest of the team respects what he has to say, either that or he was going on about the same thing again. They walked away, going to get water or whatever, while he was trying to get their input. Wacked man...really was. After a couple of minutes it was just me and Mr. Dick talking to him trying to figure numbers with him.
Oh well.... Let's see what tomorrow brings....
I'm making like a baby....I'm heading out! (Thanks Nelson!)
How ya like me NOW? No longer just the funny little fat man eh? What's that? I can't hear you over the TICKETS I'M SLAMMING SHUT!
I know... that's not nice, but sometimes these guys get a little whiney, just like us, but when we whine we are usually working too. I'm not sure what is going on with the leadership / mentor roles, but it really gets wierd. Especially when someone starts talking about "aged cases" and how they have some tickets over 4 weeks old because the customer is too busy for them to do whatever work they need done.
WHAT? You heard right, 2 calls, and hold for us. Here they keep it open until the customer says "I'm done." Unbelievable, me and Mr. Dick had a good little conversation and then the whining started. I told them straight up that they have to go to their manager. Open door some of the CDEs and tell them what a crock that is and how the customer "abuses" it, thus causing them to have bad metrics. That was greeted by mumbles and confused looks.
Their "team/tech lead" is a good guy, but I don't think that the rest of the team respects what he has to say, either that or he was going on about the same thing again. They walked away, going to get water or whatever, while he was trying to get their input. Wacked man...really was. After a couple of minutes it was just me and Mr. Dick talking to him trying to figure numbers with him.
Oh well.... Let's see what tomorrow brings....
I'm making like a baby....I'm heading out! (Thanks Nelson!)
Tuesday, April 02, 2002
Ok, so what happened today?
MORE OF THE FUCKING SAME! Sorry, just a little bent because of the reaming I just got from Ticketbasterd (Ticketmaster). That is going to be a Daily Bitch because a mention in the Bitch log won't do it justice.
So we went to an "all-hands" meeting yesterday that lasted 2.5 hours. Quite the dog and pony show. All the new people were there from other "accounts" because all the original people got "moved" when the account exploded. There was a huge slideshow presentation that had alot of the same stuff we do (ie their call time & resolution). These guys have 8 hours to close an 02 type ticket. Must be freaking nice, but they are pissed. All I can do is shake my head. I heard it said before. This place is exactly where "X" was 5 years ago. Most all the customer hate thier "support contractors" for one reason or another. The big boss stood up yesterday and told them to "get the fuck over it (I'm paraphrasing) because we are going to work HAND IN HAND with them to make this work!" That's what he said, what I heard was...we signed the contract and right now it would hurt our ass a lot if we tried to bust out of this, to the tune of 70 million, is what I heard.
So after 2.5 of sitting there, my ass hurt it so much, it didn't fall asleep, it slipped into a coma. Looks like I might have an ID for the ticket system real soon. Ooohh and I got voicemail today! Hoo-freaking-ray!
Peace out Beeeyyyaaattch!
MORE OF THE FUCKING SAME! Sorry, just a little bent because of the reaming I just got from Ticketbasterd (Ticketmaster). That is going to be a Daily Bitch because a mention in the Bitch log won't do it justice.
So we went to an "all-hands" meeting yesterday that lasted 2.5 hours. Quite the dog and pony show. All the new people were there from other "accounts" because all the original people got "moved" when the account exploded. There was a huge slideshow presentation that had alot of the same stuff we do (ie their call time & resolution). These guys have 8 hours to close an 02 type ticket. Must be freaking nice, but they are pissed. All I can do is shake my head. I heard it said before. This place is exactly where "X" was 5 years ago. Most all the customer hate thier "support contractors" for one reason or another. The big boss stood up yesterday and told them to "get the fuck over it (I'm paraphrasing) because we are going to work HAND IN HAND with them to make this work!" That's what he said, what I heard was...we signed the contract and right now it would hurt our ass a lot if we tried to bust out of this, to the tune of 70 million, is what I heard.
So after 2.5 of sitting there, my ass hurt it so much, it didn't fall asleep, it slipped into a coma. Looks like I might have an ID for the ticket system real soon. Ooohh and I got voicemail today! Hoo-freaking-ray!
Peace out Beeeyyyaaattch!
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