Ok, first of all I know I'm a day behind so I'll do my best to try and keep up. Just use your imagination and pretend it's yesterday.

So as today ends, we've learned how to use the ticketing system. Remember Remedy from like 4 years ago? I know where it went to retire, and believe me, it has NOT gotten better with age. These guys are getting screwed by the metrics (which is what the customer lives by down here), but at the same time, it's there own fault. See we had a meeting with the customer escalation manager Ms. Michelle (same kind of position as Ms. Eileen - you guys know who I'm talking about) and all she does is try to prove to the customer what kind of problems they are seeing. At the same time she also is the customer liason, which means anytime the execs have a problem she has to face the music there. Annnyywayyy, she gaves the straight poop on what we are facing with our new co-workers and customers. Our co-workers are of two types, transition or new.

The transition guys came over then the new company (you know who) came in and I mean like 500 or so transitioned. Now these guys have a small problem relating to there former co-workers in the fact that they know who the problem people are and try to service them like before. That doesn't work because the remainders / stay behinds know they don't have to put up with shoddy service because of the contract claus. This claus basically says, if we meet LOS every month, you give US 500K bonus, if we don't then we pay YOU 500K. Needless to say, it's fun to watch.

Have to run. We are having a team meeting.